Dogpatch Labs

About Dogpatch Labs

Dogpatch Labs’ mission is to accelerate the development of Ireland's entrepreneurial ecosystem, by providing a platform for entrepreneurship and innovation. Located in the historic CHQ building in the heart of the Dublin Docklands, it is home to over 250 startups and over 500 members from 30 countries.

Dogpatch Labs is a proud member of Google for Startups, a global community of startup hubs. As winner of Google’s Global Citizenship Award in 2017, Dogpatch Labs was recognised as one of the leading hubs in this global network.

Listed as one of Crunchbase’s “top 15 global startup incubators”, Dogpatch Labs events, membership and programmes have supported over 250+ startups & alumni over the last decade, who have raised a combined €490M+ and created over 2,000 jobs. These include Intercom, an Irish ‘unicorn’ valued at over €1 billion which has established over 280 high-value jobs in Ireland.

The startup hub has welcomed hundreds of VIP guests through its doors for entrepreneurial state visits, including the Duke & Duchess of Cambridge, the King and Queen of the Netherlands, the Belgian Deputy Prime minister and most recently welcomed the President and First Lady of Germany.

About the Role

The Community Associate is the first point of contact at Dogpatch Labs, responsible for greeting and welcoming all members and guests. You will also play an important role in working with the Membership & Community Manager on membership management & member community integration. The ideal candidate will be an energetic people-person, passionate about the startup community. You might be a recent graduate with work experience in retail/hospitality/sales, looking to make the next step in your career.

Main Responsibilities:

Member Management

  • Membership Administration
    • Onboarding - support the onboarding process including new member orientations
    • Offboarding - manage offboarding requests from members
    • Systems - updating our CRM and various systems with member details
  • Escalate member issues to the Membership or Facilities team

Member Community Integration

  • Accelerating Introductions - always adding value to members through relevant introductions
  • Support the teams where needed in developing community among members
  • Arrange logistics around startup engagement activities
  • Keeping in regular communication with every member, ensuring we’re meeting their needs

Greeting / Reception Management

  • Provide high level customer service and hospitality to all members and guests
  • Cover the front desk & answer “walk-up” questions from members or guests
  • Represent the distinct Dogpatch Labs brand, atmosphere and culture
  • Accept post and deliveries
  • Health & Safety Compliance (COVID-19)

Other Responsibilities:

  • Marketing & Communications
    • Content creation - support creation of content for various marketing and communication channels including weekly newsletter
    • Regular emails, signage & posters to inform community of all events, activities and notices
  • Other ad-hoc duties as required

    Who You Are:

    • As a Community Associate, you will report directly to the Membership & Community Manager and will be responsible for building and maintaining our strong, unique community – so it is integral that you be proactive and a people-person. You will be the heart and soul of our diverse community – so it’s important that you stay quick on your feet and be attuned to people’s needs
    • You are smiles-all-around and energetic
    • You enjoy a learning culture, you like sharing ideas and you love to talk
    • You’re inventive and always keen to try new things. In fact, you believe that nothing can ever be perfect, and that testing and experimentation is always important
    • You are passionate, driven, ambitious and thrive in a fast-paced environment
    • You think technology will change the world and you can’t stop talking about it

    Skills:

    • Hospitality and experience driven
    • Excellent communication skills and the ability to speak the startup language
    • Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
    • Ability to effectively prioritize and manage tasks
    • Excellent organizational skills and strong attention to detail
    • Understanding of the local startup ecosystem and available resources (preferred)


    Contract details

    • Permanent, Full-time
    • Start asap
    • Location: on-site, Dogpatch Labs, The CHQ Building, Dublin 1

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