About the role

As the Operations Manager, you will be responsible for the smooth running of Dogpatch Labs. You will be a key figure for the Dogpatch Labs team and its community of 80+ startups and 400+ members and the thousands of visitors that come to Dogpatch each year. You will be a key driver in improving the operational processes and efficiencies for a scaling world class start-up hub.

The role is broad, as Dogpatch is always evolving in terms of physical space, programmes and other offerings. As the Operations Manager, you will be a strong generalist. You will work collaboratively with various teams in Dogpatch to ensure a great member, partner and event experience for all the community.

About Dogpatch Labs

Our mission is to accelerate Ireland’s tech ecosystem. We are one of Europe’s leading tech community hubs fostering entrepreneurship for startups, facilitating technology innovation for all sizes of companies and nurturing transformative social enterprises. Alumni include many of Ireland’s fastest growing tech companies including Intercom.io (>$1Bn valuation) and is the global headquarters for CoderDojo, the volunteer-led movement of free computer programming clubs. Dogpatch Labs was awarded the Google for Entrepreneurs Global Citizenship Award in 2017 and was recently visited by Duke & Duchess of Sussex.

More info: dogpatch.click/general-deck

Core Responsibilities

  • Community - Working collaboratively with membership manager to ensure a great member experience in Dogpatch; covering everything from physical space, services and generally ensuring a productive and world class working environment.
  • Events - Working with the Events Manager & Associate to ensure the smooth operation and delivery of large and small events which occur every week in Dogpatch
  • Finance - Working with the finance team to ensure that appropriate budgets and cash flow management for facilities, ordering, raising PO’s and tracking spend
  • Project Management - Leading multiple projects from start to completion often with tight deadlines e.g. building new private offices, expansion into new locations, upgrading space & interior fit out.
  • Management - Manage your operations team of 1-2 members, lead regular meetings and communications. You will be supported by the Dogpatch HR team as a manager.

Day to Day Responsibilities

Including, but not limited to:

  • Creating, implementing and maintaining policies and processes covering a range of areas such as access control, security, fire alarm, IT, cleaning etc
  • Ensure health & safety procedures are followed and include staff training such as manual handling, fire safety and first aid
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
  • Communications to community members in relation to operational matters that would affect them e.g. Opening / Closing hours, Internet etc.
  • Be a point of contact for daily maintenance issues as required
  • Liaising with contractors to ensure that maintenance works are completed and reports are file
  • Coordinate office moves and team relocation plans

Must Haves

  • 7+ years relevant experience
  • Comfortable prioritising multiple work streams across daily responsibilities and long-term projects
  • Project management skills/experience in driving projects forward, managing budgets/costs
  • Performs well under pressure and is confident in handling change and decision making
  • Strong leadership and communication skills; proven ability to collaborate
  • Must be team oriented; enjoys working with colleagues at all levels of the organisation. Culture is really important to us and we make sure the team dynamic is strengthened with every hire

Nice to Haves

  • Ability to understand strategy and interpret it from an operations perspective
  • Having managed a small team, acted as a mentor or supported the development of another member of your team
  • Experience working in a start-up or fast-paced environment in an operations role

Benefits

  • Google for Startups Staff Exchange (Flights & Airbnb Costs Covered)
  • Tech Ecosystem events such as First Fridays for Startups, Hackathons, Meetups...
  • FlyeFit Roaming Gym Membership
  • Discount with food outlets in CHQ
  • Cycle-to-work and Tax Saver scheme
  • Amazon Books: Audible Account
  • Weekly team Lunch & Learns

Terms

  • The role is a full-time role based at our offices in the CHQ Building, Custom House Quay, Dublin 1


Dogpatch Labs is an equal opportunity employer. We welcome applications from people of all backgrounds and mindsets, because we know the strength of our team lies in its diversity.